POSITION SUMMARY:

The Communications Lead supports the Division in attaining its goals by developing and delivering materials and campaigns across all internal and external communications channels. This role is responsible for maintaining and enhancing qathet’s website, member newsletter, and social media platforms and working closely with staff and Physician Leads associated with current initiatives.

DUTIES & RESPONSIBILITIES:

Develop and implement an annual communications plan
Ensure initiatives and projects are clearly communicated to key audiences
Identify relevant communications opportunities and create, place and communicate content and messages
Plan, coordinate and implement marketing campaigns
Manage and update content across platforms (websites, newsletters, social media, print) on an ongoing basis
Support the Division team in their communications work by helping edit/write content and providing guidance

CORE COMPETENCIES:

Self-Management - independently manages and is accountable for this role’s workload, time, resources, and deliverables.
Teamwork - effectively communicates and engages with team members; seeks direction and advice when needed; builds and maintains collaborative relationships to work together as a team; respects others and shows alignment toward a common goal.
Member/Partner Focus - creates positive relationships with members and partners (community, patients, Vancouver Coastal Health [VCH], etc.); seeks to understand and endeavors to collaboratively address diverse expectations and needs; develops solutions that meets members and partner’s imperatives.
Adaptability - adapts and responds constructively to new situations, changing environments and shifting priorities; shows resilience in the face of constraints, frustration, or adversity; is not knocked off balance by the unexpected.
Decision Making - assesses situations for importance, urgency, and risks; applies logic and systems thinking to generate effective solutions; makes timely, sound decisions in line with strategic priorities and direction.

KNOWLEDGE & SKILLS

Knowledge of best practices in member-based communications
Knowledge of BC healthcare system or experience working with physicians
Strong critical thinking and problem solving skills
Ability to organize work, set objectives, establish priorities and manage time and resources
Effective written and verbal communications skills
Knowledge of graphic and website design
Strong interpersonal and relationship building skills
Strong ability to use technology associated with the position
Knowledge of Indigenous reconciliation

QUALIFICATIONS & EXPERIENCE

University degree in a related field (communications, design, media)
Minimum 3 years' recent experience in marketing and communications
Experience with graphic design and website management
Any equivalent combination of education and experience

WORKING CONDITIONS

Scheduled hours per week: standard working days are Monday to Friday. Scheduled work patterns will be determined collaboratively between the employer and the employee
Hybrid workplace model: the Division follows a hybrid workplace model approach, allowing employees to work from home (or other places) as well as from the Division office. The balance of office and home )or other places) will depend on the needs of the position and will include weekly presence in the office for team cohesion and collective intelligence
Travel requirements: this position requires some in-town travel between clinic and community service locations
Team culture: this position requires a commitment to our team culture, which includes our 5 core competencies listed above

TIMELINE & PROCESS

April 13th 2025: Deadline to apply (11:59pm PST)
April 16th 2025: Communication with short list candidates
April 21-25th 2025: Interview period

qathet Division of Family Practice is committed to building teams with a variety of backgrounds, skills and views, as the more inclusive we are, the more impact we can have. We encourage applications from all qualified individuals, including visible minorities, Indigenous persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.